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chat id : 3c5fb7e0-8eb2-465d-abca-d12043f1f881
Problem : I don't know my sign in information.
Bailey > I don't know my sign in information.
Annie > Hello Bailey, Thank you for contacting Comcast Live Chat Support. My name is Annie. Please give me one moment to review your information.
Annie > I'm sorry if this has caused you inconvenience in any way. I am happy to have you on this chat to be of service to you. We remain committed in providing you with the best customer service. I can certainly assist you with your log in.
Bailey > Thank you
Annie > You are most welcome, Bailey.
Annie > May I ask if you are referring to your Comcast account?
Bailey > yeah I am
Annie > Alright.
Bailey > It asked what my favorite pet's name was and I thought it was my cat Jake because I like him best but it said that wasn't the right answer, so I guess don't tell my cat that he's not my favorite.
Annie > May I ask for the username that you are using to log in?
Bailey > I don't know what that is either, I think it's baileysiewert or bsiewert. Can I give you my account number?
Annie > I am sorry about that, Bailey.
Annie > Let me first pull up your account.
Bailey > I would be more sorry for my cat, he used to be my favorite.
Annie > Please verify your account number, full name and the last four digits of your SSN.
Bailey > Last name first but not making it my first name is Siewert with a captial S and first name last is Bailey like the alcohol although I do not drink also my last four of my SSN will be in between these eight letters abcdefgh ab1cd2ef3gh4.
Bailey > Shoot me a 10-4 if you got all of that.
Annie > Thank you for that information.
Annie > Please verify your account number, Bailey.
Bailey > my account number is 81552111117504204. I can put those numbers in numberical order for you if you'd like.
Annie > Thank you for that additional information.
Annie > Please give me one moment to pull up your account and get the informations that you are needing.
Bailey > If you'd like more additional information I can give you that too. Like, I have brown hair and I like cats a whole lot.
Annie > While waiting, please allow me to take this oppurtunity to share with you one of the main features that you can get with Comcast which is our online site, http: //www.fancast.com. It offers full television episodes, full-length feature films, trailers and video clips to both Comcast subscribers and non-subscribers. If you missed out on your favorite TV shows, you do not need to worry next time. Certainly you will enjoy this feature as another innovation, only from Comcast.
Annie > Those informations that you have provided are fine, Bailey.
Annie > Thank you.
Bailey > I usually don't worry about missing TV shows, but I appreciate your concern.
Annie > Thank you.
Bailey > Thank you, Annie.
Annie > You are most welcome.
Annie > Bailey, I now have your log in informations with me.
Annie > Your log in username is: baileysiewert
Annie > And your complete Comcast email address is: baileysiewert@comcast.net
Annie > Your log in password is: tentsoup
Bailey > I really want to know which pet is my favorite.
Bailey > tentsoup! That sounds awful! Who would eat that?
Annie > Please try to log in using these informations so we can check if it is working.
Annie > That is just a temporary password, Bailey.
Bailey > Okay I'll do that, hold on a second Annie. ("second" is just a phrase, don't hold me to such a limited amount of time.)
Annie > You may it changed after you have logged in.
Annie > Regarding your favorite pet, you may update the answer once you are logged in to your account.
Annie > To protect the security of your account, please change your password to a password you only know and easy for you to remember. You can change your password by going to this link https: //customer.comcast.com/Public/Home.aspx and simply click Users & Settings tab, click on "Change password" and click on "Ok" or "Update"
Bailey > "I may it changed?" Annie! That's silly talk.
Annie > Oh, sorry about that.
Bailey > Annie! It worked!
Bailey > I logged in!
Annie > I just mistyped the letters.
Bailey > You're like a magician.
Bailey > I understand. I do that too.
Annie > What I actually mean is you may have it changed.
Annie > That's great!
Bailey > I don't remember the last time I was this happy.
Annie > I am glad to know that I made you happy today, Bailey.
Annie > I am glad to have resolved this for you, Bailey. Just to make sure that I have covered all of your concerns, would there be anything else I might help you with today with your Comcast services?
Bailey > I should talk to you every day.
Annie > Sure you may!
Bailey > What does Comcast mean?
Bailey > Sorry, that's a pretty existential question.
Annie > Comcast is the name of the company of your service provider, Bailey.
Annie > That's fine.
Bailey > I hope you have a great night, Annie. I'll tell my cat Jake that you said he's your favorite.
Annie > Thank you, Bailey.
Bailey > Sweet dreams.
Annie > I hope you and Jake will have a great night as well.
Annie > Thank you.
Annie > You have a sweet dream too.
Annie > Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http: //www.comcastsupport.com/videochat . To close this chat, please click the END SESSION button at the top right side of your chat window.
Bailey > Thank you. I will now.
Annie > You are most welcome.
Annie > Please click on the END SESSION button to close the chat.
Annie > Bailey, are you still with me? Please click on the END SESSION button to close the chat.
Bailey > Sorry, I was jus reminiscing of our time together. Good night Annie.
Annie > Thank you.
Annie > Analyst has closed chat and left the room